Betting Rules

These Betting Rules explain how wagers placed with Westace Casino are generally accepted, processed and settled. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules displayed on the website. By placing a wager, you confirm that you have read and understood the rules that apply to your selected product or game.

Westace Casino holds a licence issued by the Anjouan gaming authority, under which the casino operates its games and player account services.

1. General betting conditions

Westace Casino provides betting and gaming services through its website, subject to the rules and conditions shown at the time of use. These rules are intended to give players a clear understanding of how wagers are handled. Additional rules may apply to particular games, markets, tournaments, promotions or payment methods. If a game-specific rule conflicts with a general rule, the game-specific rule will usually apply to that game, unless the applicable Terms and Conditions state otherwise.

You must be legally permitted to use online gambling services in your location. You are responsible for checking the laws that apply to you before opening an account, depositing funds or placing a wager. You must also provide accurate information when requested and keep your account details up to date. An account must be used only by the registered account holder. You must not allow another person to access or use your account, and you must not place wagers on behalf of another person.

You must meet the minimum age and eligibility requirements that apply to the service and your location.
You must use your own account, payment method and funds unless an approved alternative is expressly allowed.
You must not use the service for unlawful activity, fraud, market manipulation or any other prohibited purpose.
You should review the stake, odds, selection, market and potential return before confirming a wager.
You should retain your own records of wagers, transactions and account communications.

Westace Casino may refuse, restrict, suspend or review an account or wager where this is reasonably necessary for security, compliance, responsible gambling, technical or operational reasons. Any review will be handled in accordance with the applicable account terms and legal requirements.

2. Placing and accepting wagers

A wager is only considered placed when the website displays a confirmation or records the wager in your account history. Adding a selection to a bet slip, entering a stake or pressing a confirmation button does not necessarily mean that the wager has been accepted. You should check your account history after placing a wager and contact support through the available website channel if the status is unclear.

The information shown on the website is intended to help you make an informed decision, but displayed odds, prices, balances, game information or results may change before a wager is accepted. A wager may be rejected or corrected where there is an obvious error, a technical problem, a market issue or another valid reason under the applicable rules. Where a material error affects a wager, the relevant selection may be voided or settled using the corrected terms, as permitted by the applicable conditions.

Stake and confirmation

You are responsible for checking all details before confirming a wager. This includes the selected game or market, the outcome selected, the stake, the odds or price, any combination of selections and the expected return. Once accepted, a wager generally cannot be changed or cancelled by the player unless a specific cancellation or cash-out option is made available. The availability of such an option is not guaranteed and may be subject to separate conditions.

Connection and technical issues

You are responsible for ensuring that your device, internet connection, software and account access are suitable for using the website. If a connection is interrupted while you are placing a wager, do not assume that the wager failed or was accepted. Check your bet history and account balance before trying again. Westace Casino may investigate duplicated, incomplete or incorrectly recorded transactions and may correct an entry where the available evidence shows that it resulted from a technical or processing error.

The website may occasionally be unavailable because of maintenance, upgrades, interruptions, third-party services or events outside reasonable control. No wager should be treated as accepted solely because a page was opened, a bet slip was prepared or a request was submitted.

3. Results, settlement and cancellations

Wagers are settled using the official result or settlement information applicable to the relevant game, event or market. For casino games, settlement is generally based on the game rules and the outcome generated or recorded by the game system. For event-based betting, settlement may depend on the official result, a published statistical source or another result source specified for that market. The applicable product or market rules should be reviewed before placing a wager.

If a result is changed after initial publication, the wager may be settled according to the applicable settlement rules. A later change will not necessarily affect a wager that has already been settled. Where an event is abandoned, postponed, interrupted, cancelled or otherwise does not meet the stated conditions, the relevant selection may be voided, rescheduled or settled under the specific rules for that market.

A void wager normally does not count as a winning or losing wager, and the applicable stake treatment will depend on the relevant rules.
A multi-selection wager may be treated differently if one selection is void, suspended or unavailable.
A game or market affected by a clear error may be reviewed before final settlement.
A transaction may remain pending while the result, payment or account information is being checked.
Settlement information shown in the account or game history should be checked promptly and retained for your records.

Westace Casino may correct a settlement where an administrative, technical or obvious pricing error has caused the wrong result or return to be recorded. If funds are credited to your account in error, they must not be withdrawn or spent. The relevant amount may be adjusted while the issue is investigated, subject to the applicable Terms and Conditions.

Promotional wagers and special conditions

Promotional offers, bonus funds, free play and special betting features may be subject to additional terms. These may include eligibility requirements, permitted products, minimum stakes, expiry conditions, wagering requirements, maximum conversion amounts or withdrawal restrictions. The specific offer terms shown at the time of participation will apply. If you do not understand an offer, do not use it until you have reviewed the conditions or obtained clarification through the available support channel.

4. Account security, payments and responsible play

You are responsible for keeping your login credentials confidential and for notifying Westace Casino promptly if you believe your account has been accessed without permission. You should use a secure password, avoid sharing account information and log out when using a shared device. Westace Casino may request identity, payment or source-of-funds information before allowing certain account activities. Reviews may also be required to protect players, prevent fraud and meet applicable obligations.

Deposits and withdrawals are subject to the payment method conditions, account verification requirements and limits displayed on the website. You should only use a payment method that you are authorised to use. Processing times can vary depending on the method, verification checks, financial institutions and circumstances outside the website. A withdrawal request may be held or reviewed where account information is incomplete, activity requires investigation or additional checks are legally or operationally necessary.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing and never wager money needed for everyday expenses. Do not chase losses, borrow money to gamble or play when affected by alcohol, stress or other factors that may affect your judgement. Take regular breaks and use the responsible gambling tools available on the website, which may include deposit limits, spending limits, time reminders, activity statements, temporary breaks or account closure.

Only gamble with money you can afford to lose.
Set personal limits before you start and keep to them.
Avoid increasing stakes to recover previous losses.
Consider taking a break if gambling stops feeling enjoyable.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you are concerned about your gambling, use the responsible gambling information and support options provided on the website. You can also seek help from an appropriate independent service in your state or territory. If you are in immediate danger or experiencing a crisis, contact local emergency services.

5. Queries, disputes and rule changes

If you believe a wager has been recorded, settled or displayed incorrectly, review your account history and raise the issue through the customer support channel available on the website. Include relevant details such as your account identifier, the date and time, the game or market, the stake, the wager reference and a clear explanation of the concern. Do not send passwords or complete payment details in a support request.

Queries are reviewed using available account records, transaction information, wager data, game logs and applicable rules. You may be asked to provide further information so the matter can be investigated. A decision may be delayed while technical, payment, identity or event information is checked. If you remain dissatisfied, follow the complaint or dispute process described in the applicable Terms and Conditions.

These Betting Rules may be updated when the service, applicable requirements or operating procedures change. The latest version published on the website will apply to future use and, where permitted, to relevant transactions. You should review the rules regularly, particularly before placing wagers or using a new product. If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted.

For questions about a particular game, market, transaction or responsible gambling feature, refer to the information displayed on the website and use the available support options. By continuing to use Westace Casino, you acknowledge that these rules form part of the conditions governing your use of the service.