Privacy Policy

Westace Casino respects your privacy and aims to handle personal information carefully, openly and responsibly. This Privacy Policy explains what information may be collected when you visit or use the website and services, why it is used, how it may be shared, how it is protected and the choices available to you. It applies to visitors and players accessing Westace Casino from Australia through the website, account area or related services.

Westace Casino holds a licence issued by the Anjouan gaming authority, under which the casino operates its games and player account services.

Information we may collect

To provide an online casino service, Westace Casino may need to collect and use different types of information. The information requested will depend on how you use the website, whether you create an account, which services you access and what checks are required before services can be provided. We aim to collect information that is relevant to these purposes and avoid collecting more than is reasonably necessary.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other information you provide. We may also keep records of communications with customer support, including enquiries, complaints, requests and information used to help resolve an issue. This information helps us create and administer your account, respond to questions and provide relevant services.

Identity and verification information

Online gambling services may need to verify a player's identity, age, eligibility or source of funds. For this reason, we may request identity documents, proof of address, images, verification information or other documents needed for account and compliance checks. These records may contain sensitive personal information, so they are handled with appropriate care and used for legitimate operational, security, compliance or legal purposes.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse, reconcile accounts, meet record-keeping requirements and provide support. Transaction information can also help us identify unusual activity and protect accounts from unauthorised use.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and information about how you interact with the service. This information helps us operate the website, maintain security, identify technical problems, prevent abuse and understand general usage patterns.

Cookies and similar technologies

Westace Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve performance and understand website traffic. Some cookies may be placed by service providers that help operate particular website features. You can manage or disable cookies through your browser settings. If you disable cookies, some website functions may not operate as intended, and you may need to enter preferences again.

How we use personal information

Personal information is used for purposes connected with operating, improving and protecting the casino service. We seek to use information fairly and in a way that is reasonably connected with the reason it was collected. Depending on the circumstances, purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age and eligibility, and completing required verification checks.
Detecting, investigating and preventing fraud, money laundering, account misuse, collusion, cheating and other prohibited or unlawful activity.
Meeting applicable legal, regulatory, tax, financial, responsible gambling and record-keeping obligations.
Providing customer support, answering questions and handling complaints or disputes.
Maintaining the availability, reliability and security of the website, systems and player accounts.
Personalising certain account features and improving the website, products and services.
Sending service messages about your account, transactions, security, policy updates or important operational matters.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information collected through the website with information from account activity, verification processes, service communications and relevant service providers where this is reasonably necessary for the purposes described in this Policy. We do not use personal information for purposes that are incompatible with the reason it was collected without a suitable legal basis or further notice where required.

Marketing choices

You may choose not to receive promotional communications. Marketing messages may include an unsubscribe option, and you can also contact us to withdraw consent to marketing. Even if you opt out of marketing, we may still send essential service messages relating to your account, transactions, security, responsible gambling information, support requests or changes to important terms. Opting out of marketing does not close your account or prevent us from providing necessary service information.

Lawful and responsible use

Information may be used to support safer and more responsible gambling practices, including account checks, protection of vulnerable users and communications about available controls or support options. We may also use information to enforce website rules, investigate suspected breaches and protect players, staff, suppliers and the integrity of the service.

Sharing, security and retention

Westace Casino may share personal information with carefully selected providers where they need it to perform services on our behalf or support the operation of the website. Depending on the service involved, recipients may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support tools, security services, professional advisers and other suppliers that help us operate the service.

Information may also be disclosed where reasonably necessary to investigate suspected fraud, protect players and the website, enforce applicable terms, respond to a legal request, or meet an obligation imposed by law or an authorised authority. We may share information as part of a business transfer or restructuring where this is permitted and appropriate. We do not sell personal information as a general business practice.

Service providers may process information in Australia or another country, depending on where their systems and personnel are located. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, subject to applicable requirements. Third parties receiving information may only use it for relevant service, security, legal or operational purposes.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restricted handling of verification and payment-related records. Access to personal information is limited to people and providers who need it for legitimate purposes.

No online service can guarantee complete security. You should use a strong, unique password, keep account credentials confidential, avoid sharing access to your account and sign out when using a shared device. If you believe your account or personal information has been accessed without permission, notify us promptly through the available support channel.

How long information is kept

Personal information is kept only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@westace-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request concerns account, payment or identity information.

We will consider and respond to privacy requests within a reasonable time. Some requests may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If we cannot complete a request in full, we will generally explain the reason, subject to any restriction on disclosure. A deletion request may not remove records that we are required to keep.

Access and correction

You may ask what personal information is held about you and request access to relevant records, subject to appropriate identity checks and any lawful restrictions. If information is inaccurate, incomplete or out of date, you may ask for it to be corrected. Keeping your details current helps with account security, identity verification, payments, support and responsible service administration.

Deletion and withdrawing consent

You may request deletion of personal information that is no longer needed, subject to legal, security, fraud prevention, dispute resolution and record-keeping requirements. You may also withdraw consent to marketing at any time. Withdrawing marketing consent does not affect processing that is necessary to operate your account, complete transactions, meet legal obligations or protect the service.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website, with the latest update applying from the date it is published unless stated otherwise. We encourage players to review this page periodically so they remain informed about how personal information is handled.